Public Relations Commentary

Increasingly, public relations pracititioners have to know not only how to write for the Web, but also how to manage and respond to blog postings. This blog was created to use in my public relations courses to help my students prepare to blog and learn how to respond to others in a virtual yet professional manner.

Monday, January 21, 2008

A thought on the Practicality of all of this Research

A fundamental theme found throughout the readings of the first two weeks seems to be that research, particularly a strong focus on target audience research, is the most fundamental building block to a successful marketing campaign. Whether an awareness campaign, an issue campaign or a fundraising campaign, it all seems to start at this same place. This idea is kind of a no-brainer, and is a consistent message across any textbook, marketing, PR or relevant journalism class I have ever taken. I am not doubting this idea in any way, but the question I want to consider is whether it is really practical for most organizations, particularly nonprofits, to fund all of this needed research on their target groups.



I found the "Segmenting the Market" article particulary interesting, talking about the relevance of knowing demographics and psychographics. A thought I had after thinking about this reading as well as the others, "Nonprofit Marketing with a Purpose" and "Introducing Marketing to Nonprofits," was that the majority of these materials spend a great deal of time on what info about the audiences is needed and why. From my limited experience in PR, and granted it is mostly with smaller corporate clients, is that while all of this info would be great to have, most organizations don't have either the time or the money or both to gather it.



I feel like in most of the efforts I have worked on, companies kind of think with a go-from-the-gut mentality about what their targets think about and what messages will work best, and the main reason that they operate this way is because of the time and funding issues involved with this research. I know we talked about this briefly in class when Dr. Waters was talking from his personal experiences with PR agency work, and I have found a similar sentiment to be true with some of my clients - "research would be great, but we don't really have the resources available to do it."



Again, I am not trying to undermine the points of any of these readings, because they are consistent and make a lot of sense, but I think that making the research sell to lots of nonprofits and lower budget companies is a tough one. If I was operating on a limited budget, even knowing what we know about the value of in-depth research, I would probably try to do a bare-bones audience profile and use the rest of my money for something else with a little more glitz and glamor. I guess what I am trying to say is that I would probably put more of an emphasis on the Programming part of the ROPES process than I would with the research - simply from a financial standpoint.

3 Comments:

  • At 2:24 PM, January 21, 2008, Blogger abwilli3 said…

    How do you know what media source to use? There is such a variety: different news stations, radios, internet, etc. Which source is the most effective?

     
  • At 6:15 PM, January 21, 2008, Blogger Emily Burnett said…

    After the readings, I had the opposite opinion. I think researching the target audience is extremely important but unfortunately undervalued and misunderstood. People who are not in the field hear marketing and automatically think “advertising” or “selling,” when it’s actually so much more than that. Researching, branding, pricing, etc are all such integral parts of the process and some corners can not afford to be cut. Unless you could be considered part of the target audience, you can’t go with your gut, because how do you know how these people act, what they respond to, and what they need or want. You must research the market!! Yes, it might be costly, but I’ve read many case studies in which the company did not do its research and then lost money because of a failed business.

    For example, when opening Euro Disney in Paris, Disney used similar techniques as the parks in the US and failed to realize the importance of differences in culture, people, laws, human resources, etc. Among numerous blunders was their marketing strategy which focused on the size and glamour of the park- this only insulted the Europeans. The strategy may have been more successful if they had played on the emotions which typically proves to be more important to the French. Disney blamed the mistake on lack of data on how the public would respond to Euro Disney. But I think a company as large as Disney should have had the resources to find data and the knowledge to understand its importance.

    Although Disney is a large for-profit corporation, lessons can be learned and strategies utilized in the non-profit sector. It is clear from this and other case studies that market research is necessary!! Organizations would be better off spending money on research rather than losing money by failing!

     
  • At 7:04 PM, January 21, 2008, Anonymous Anonymous said…

    I agree and disagree. I work for a small non profit that definitely cannot afford to fund extensive research seeking what customers or members desire. However, it is true that there is the potential for "spinning wheels" if we do not have substantiated awareness. Maybe spending more time and resources on research would reduce the amount of time and resources devoted to raising this less than ample supply of funds.

    Many non profits have low budgets, stretched staff, and stretched resources. It is hard to believe spending the endless amounts of money necessary to produce "good", not to mention great, research is worth what is lost. It is almost impossible to fathom.

     

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